Questions & Answers

Frequently asked questions

Will my driver speak English?
Of course! All Europe-Journey drivers understand and speak English and some of them speak multiple languages as well. In any case we always provide local drivers for our customers, which means that you will travel with a driver who knows the area well and speaks the local language. Although our drivers are not professional guides, they are always ready to share with you their own insights into local life, culture, history and answer your questions.
Is it possible to choose a certain type of car?
We want all of our passengers to feel safe and comfortable whilst travelling with Europe-Journey. So the type of car depends on the number of travelers in your group and we always make sure it meets our strict requirements in terms of size.

Our drivers operate with these types of vehicles:

  • 1-3 passenger/s – comfortable sedan – up to 3 suitcases + cabin luggage
  • 4 passengers – family MPV – up to 4 suitcases + cabin luggage
  • 5-7 passengers – large VAN – up to 7 suitcases + cabin luggage

If you prefer a larger vehicle, please choose different amount of travelers in the booking form according to this description to ensure your preferred type of transport.

Can I expect my driver to be a tour guide at the same time?
Our drivers are not professional tour guides. They are professional local drivers who are knowledgeable about the area and they can provide you with their insights into the local life and culture.
What is included and excluded in my trip?
The quoted price is final and there are no additional fees for Europe-Journey services.

Inclusions

  • All taxes, fees and handling charges
  • Air-conditioned, clean and comfortable private vehicle
  • Qualified local English-speaking driver
  • Pickup and drop-off at your desired address
  • Bottled water

Exclusions

  • Professional tour guide
  • Entrance tickets within your chosen sightseeing stops

How many luggage can I take?
Every traveler is allowed to have one big luggage (29 x 21 x 11 inches = 73,6 x 53 x 28 cm) and one small luggage that cannot exceed 22 x 14 x 9 inches (= 55,8 x 35,6 x 22,8 cm). Please let us know if you travel with more or oversized luggage so we can lead you through simple process of upgrading to a larger vehicle.
When do I pay for my booking?

You can pay in advance for your whole trip securely by your credit card with just one click. There are no unpleasant surprises awaiting you later.

We also offer the option of paying the full amount in cash directly to our driver as soon as you meet him.

Where is the pick-up/drop-off point?
All our transfers include Door-to-Door service on your schedule.

Your private driver will pick you up and drop you off at your chosen address – your hotel, apartment, restaurant, airport, bus/train station, harbor dock or any other location that is accessible by car.

Am I safe to travel with Europe-Journey?
We demand the highest standards of our drivers and we put them and their vehicles through a number of stringent checks. We also make sure their vehicles are regularly maintained to the highest standard and we can guarantee you a comfortable journey in a secure environment. Due to a fact our drivers are locals they are familiar with the habits of the road and know the area very well. In any care we personally interview each of them and provide them with extensive customer service training as well.
I can't find a route I want to book. What can I do?
On our website you can find all the routes we offer throughout Europe. If you did not find your desired route within our offer, just contact us via email info@europe-journey.com and we will do our best to meet your request.

We have hundreds of drivers across Europe who would be delighted to help you with your desired trip!