Last updated: September 14, 2026
Terms and Conditions – Europe Journey
Effective date: May 2026 Operator: My Europe Journey s.r.o., ID No.: 07947623, registered office: Horní náměstí 3, 755 01 Vsetín, Czech Republic Website: https://www.europe-journey.com Contact email: info@europe-journey.com
These Terms and Conditions (“Terms”) govern the use of the Europe Journey website, booking system and related services operated by My Europe Journey s.r.o. (“Europe Journey”, “we”, “us”, “our”).
By accessing the website, submitting a booking request or using our services, the customer (“Customer”, “you”) agrees to these Terms.
Europe Journey provides long-distance private transfers, sightseeing transfers, private transportation and related travel support services across Europe through independent transportation providers and drivers.
These Terms apply to all bookings made directly through:
www.europe-journey.com our booking forms email communication customer support partner integrations API or connected booking platforms 2. Nature of Services
Europe Journey operates as a booking and coordination platform connecting Customers with transportation providers and drivers.
Europe Journey itself is not a carrier, taxi company or transportation operator unless explicitly stated otherwise.
Transportation services are performed either:
by independent drivers, transportation partners, subcontracted transportation companies, or entities cooperating with Europe Journey.
The contractual transportation relationship is established between the Customer and the transportation provider assigned to the booking.
Europe Journey handles:
booking coordination, customer communication, payment processing, route planning, operational support, and related customer services. 3. Booking Process
A booking is considered confirmed only after:
the Customer receives written confirmation by email, and the payment or deposit (if required) is successfully processed.
Europe Journey reserves the right to:
reject any booking request, request additional information, modify operational details, or refuse service if necessary for operational, safety or legal reasons.
Customers are responsible for providing accurate information including:
pickup details, destination, passenger count, luggage information, flight/train/cruise details, and contact information.
Incorrect or incomplete information may result in delays, cancellation or additional charges.
All prices displayed on the website are indicative unless explicitly confirmed.
Final pricing may vary based on:
route changes, additional stops, waiting time, late modifications, vehicle upgrades, ferry/toll costs, seasonal surcharges, or special requests.
Unless stated otherwise:
prices include standard transportation costs, taxes and fees where applicable, driver compensation, fuel, and standard luggage.
Additional charges may apply for:
oversized luggage, sports equipment, child seats, pets, extended waiting time, or special requirements.
Payments may be processed through third-party payment providers.
Europe Journey reserves the right to:
request prepayment, request deposits, temporarily authorize payment cards, or cancel unpaid bookings. 5. Cancellations and Refunds
Unless otherwise stated during booking:
Standard cancellation policy Cancellation more than 24 hours before pickup → full refund. Cancellation less than 24 hours before pickup → non-refundable. No-show → non-refundable.
Certain bookings, promotional rates or custom routes may have different cancellation rules.
Refunds are usually processed within 14 business days.
Europe Journey reserves the right to deduct:
payment processing fees, currency conversion losses, administrative costs, or third-party cancellation fees. 6. Flight, Train and Cruise Delays
If the Customer provides correct arrival details in advance, the assigned driver will monitor delays when reasonably possible.
Pickup times may be adjusted according to actual arrival times.
Europe Journey is not responsible for:
missed flights, missed connections, border delays, traffic conditions, force majeure events, strikes, weather conditions, or operational restrictions.
If delays significantly affect the feasibility of the transfer, additional charges may apply.
Passengers must:
arrive at the agreed pickup location on time, behave respectfully toward drivers and staff, comply with local laws, and avoid causing damage, delays or unsafe situations.
Drivers may refuse or terminate transportation if:
passengers are intoxicated, abusive, dangerous, violent, or violate applicable laws.
In such cases, no refund is required.
Passengers are financially responsible for:
damage to vehicles, excessive cleaning, smoking violations, or other extraordinary operational costs. 8. Luggage and Child Seats
Customers are responsible for correctly declaring:
luggage quantity, oversized items, sports equipment, bicycles, musical instruments, strollers, or similar items.
Europe Journey may refuse transportation if vehicle capacity is exceeded.
Child seats are subject to availability unless guaranteed in writing.
Parents or guardians remain fully responsible for children during transportation.
Some services available through Europe Journey may be operated by third parties, including:
local guides, activity providers, sightseeing partners, ferry operators, hotels, or transportation subcontractors.
Europe Journey is not responsible for:
third-party operational failures, delays, cancellations, injuries, or losses caused by third-party providers. 10. Force Majeure
Europe Journey shall not be liable for delays, cancellations or service failures caused by events beyond reasonable control, including:
weather conditions, natural disasters, strikes, road closures, war, political unrest, border restrictions, epidemics, technical failures, internet outages, or government actions. 11. Limitation of Liability
To the maximum extent permitted by applicable law:
Europe Journey shall not be liable for indirect or consequential damages, loss of profits, missed flights, missed reservations, emotional distress, or business losses.
Europe Journey’s maximum liability related to a booking shall not exceed the total amount paid by the Customer for the affected booking.
Transportation providers remain solely responsible for the actual transportation service.
All website content including:
text, branding, images, graphics, routes, pricing systems, software, APIs, and operational concepts
are protected by intellectual property laws.
Users may not:
scrape data, copy content, reverse engineer systems, use automated bots, or commercially exploit the platform without written permission. 13. User Reviews and Content
Customers may submit reviews, ratings and feedback.
Europe Journey reserves the right to:
moderate, remove, edit, or reject content that is: false, abusive, defamatory, discriminatory, misleading, or unlawful.
By submitting reviews or content, Customers grant Europe Journey a non-exclusive right to use such content for marketing and operational purposes.
Europe Journey processes personal data in accordance with applicable privacy laws including GDPR.
Personal data may be processed for:
booking management, customer support, operational coordination, payment processing, fraud prevention, legal compliance, and marketing communication where permitted.
Additional information is available in the Privacy Policy.
Cookies and analytics tools may be used to improve website functionality and marketing performance.
Any complaints regarding services should be submitted without undue delay via:
Europe Journey will make reasonable efforts to resolve complaints fairly and efficiently.
Customers are expected to cooperate during complaint investigations.
These Terms are governed by the laws of the Czech Republic.
Any disputes shall be resolved by the competent courts of the Czech Republic unless mandatory consumer protection laws provide otherwise.
Consumers within the EU may also use the European Commission online dispute resolution platform:
https://ec.europa.eu/consumers/odr/
Europe Journey reserves the right to modify these Terms at any time.
Updated versions become effective upon publication on the website.
Continued use of the services after publication constitutes acceptance of the updated Terms.
My Europe Journey s.r.o. Horní náměstí 3 755 01 Vsetín Czech Republic
Email: info@europe-journey.com Website: https://www.europe-journey.com
Notes for Internal Legal Review
This draft was prepared as a business-oriented operational base inspired by:
existing MEJ terms, GDPR documentation, and industry competitors including Daytrip,
but rewritten and structurally adjusted specifically for Europe Journey B2C operations. It should still be reviewed by a Czech/EU lawyer before final publication, especially regarding:
consumer law compliance, cancellation rules, VAT wording, transportation liability, GDPR/cookie compliance, and jurisdiction-specific transport regulations.