Last updated: September 14, 2026
PRIVACY POLICY
Last updated: June 2, 2026
This Privacy Policy explains how My Europe Journey s.r.o., operating the Europe Journey website and services, collects, uses, stores, and protects your personal data when you visit our website, make a booking, contact us, or use our services.
We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
The data controller responsible for processing your personal data is:
My Europe Journey s.r.o. Horní náměstí 3 755 01 Vsetín Czech Republic ID No.: 07947623
Email: info@europe-journey.com Website: www.europe-journey.com
We may collect and process personal data that you provide directly to us, including:
• Name and surname • Email address • Phone number • Pickup and drop-off locations • Travel dates and times • Passenger details • Luggage information • Flight, train or cruise details • Special requests and travel preferences • Billing details • Payment-related information • Communication history with our support team • Reviews, feedback or messages you submit to us
We may also collect technical and usage data when you use our website, including:
• IP address • Browser type and version • Device information • Operating system • Website usage data • Cookies and tracking information • Traffic source and interaction data
We use your personal data for the following purposes:
• To process and manage bookings • To arrange transportation services with drivers and service partners • To communicate with you regarding your trip • To provide customer support • To process payments and issue invoices or receipts • To manage changes, cancellations, refunds and complaints • To improve our website, services and customer experience • To prevent fraud, misuse and security incidents • To send marketing communications where permitted • To comply with legal, tax and accounting obligations • To protect our legal rights and business interests
We process your personal data based on one or more of the following legal grounds:
• Performance of a contract – when processing is necessary to provide our services or manage your booking. • Legal obligation – when we must process data to comply with tax, accounting, consumer protection or other legal requirements. • Legitimate interest – when processing is necessary for business operations, service improvement, fraud prevention, customer support or direct marketing. • Consent – when you give consent for marketing communications, certain cookies or other optional processing activities.
We do not sell your personal data.
We may share your personal data with trusted third parties where necessary to provide our services, including:
• Drivers and transportation providers • Local service partners and subcontractors • Payment processors • Booking and reservation systems • Customer support tools • Accounting, legal and tax advisors • IT, hosting and cloud service providers • Analytics and marketing providers • Public authorities where required by law
We only share the personal data necessary for the relevant purpose.
As Europe Journey operates internationally and may use global technology providers, your personal data may be transferred to or processed in countries outside the European Economic Area.
Where this happens, we use appropriate safeguards required by GDPR, such as standard contractual clauses, adequacy decisions or other legally recognized transfer mechanisms.
We use cookies and similar technologies to ensure website functionality, improve user experience, analyze website traffic and support marketing activities.
Some cookies are essential for website operation. Other cookies, such as analytics or marketing cookies, are used only where legally permitted or based on your consent.
For more information, please see our Cookie Policy.
We may send you marketing communications about our services, offers, travel inspiration or updates where permitted by law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at info@europe-journey.com.
Withdrawing consent does not affect the lawfulness of processing before withdrawal.
We retain personal data only for as long as necessary for the purposes for which it was collected.
In general:
• Booking and customer communication data may be retained for the period necessary to manage the service, handle complaints and protect legal rights. • Accounting, tax and billing records may be retained for the period required by applicable law. • Marketing data is retained until consent is withdrawn or until it is no longer necessary. • Cookie data is retained according to the duration described in our Cookie Policy or cookie settings.
After the retention period expires, personal data is deleted or anonymized.
We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.
These measures may include secure systems, restricted access, encryption, backups, access controls and internal security procedures.
However, no method of transmission over the internet or electronic storage is completely secure.
Under GDPR and applicable data protection laws, you may have the following rights:
• Right of access to your personal data • Right to rectification of inaccurate data • Right to erasure of your data • Right to restriction of processing • Right to object to processing • Right to data portability • Right to withdraw consent at any time • Right to lodge a complaint with a supervisory authority
To exercise your rights, please contact us at info@europe-journey.com.
If you believe that we process your personal data unlawfully, you may contact the Czech data protection authority:
Office for Personal Data Protection Pplk. Sochora 27 170 00 Prague 7 Czech Republic Website: www.uoou.cz
Our services are not directed to children under the age of 16.
We do not knowingly collect personal data from children without appropriate parental or legal guardian consent.
If we become aware that we have collected personal data from a child unlawfully, we will take reasonable steps to delete it.
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing any personal data.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data processing practices.
The latest version will always be available on our website. Significant changes may be communicated through the website or by email where appropriate.
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
My Europe Journey s.r.o. Horní náměstí 3 755 01 Vsetín Czech Republic
Email: info@europe-journey.com Website: www.europe-journey.com